Navigating Emergency Department Patients in the Right Direction

MedStar Harbor Hospital’s full-service EMS-certified Emergency department (ED) never closes. We are open at all times to handle medical emergencies and urgent concerns. Anyone can be seen, regardless of insurance coverage or ability to pay. All patients are seen by emergency medicine clinicians recognized for clinical leadership in managing the busiest and most efficient emergency rooms in Maryland.

We are always looking at new and improved ways to better meet our patient’s needs. As such, we’ve recently introduced a new assessment and treatment program for patients who come to our ED. Called FlexCare, this area allows us to better deliver an efficient and expedited experience for patients with less emergent medical situations and further ensure that those who come to the hospital with true emergencies can be seen and treated in a timely manner. 

FlexCare, open Monday through Friday from 8 a.m. to 4 p.m., is designed to navigate individuals to the appropriate treatment area, based upon their type of illness or injury, in and outside of the ED. To provide the quickest service possible, care begins the moment our patients walk through the door. Patients are immediately greeted by caring staff members, including an ED nurse, who will gather medical history information and perform an initial assessment, including vital signs and an examination. Following assessment and stabilizing treatment by an ED clinician, patients are directed to the most appropriate place for additional evaluation and treatment. 

For example, an ill or injured child might be referred to MedStar Harbor Pediatrics. A patient with cold or flu symptoms would likely be navigated to MedStar Harbor Primary Care. And a woman with gynecologic complaints who visits our ED might be directed to MedStar Harbor Women’s Care. 

“FlexCare creates a true win-win because we can better prioritize patients in the ED and connect people to the right specialists, very quickly, based on the type of care they need,” says David Hager, MD, Chairman of Emergency Medicine at MedStar Harbor Hospital. “This program is one example of our organization’s commitment to maximizing the patient experience.”

To further compliment our new FlexCare program, our ED also offers FastER Care, an accelerated emergency care service open daily from 7 a.m. to midnight. Like FlexCare, patients with minor illnesses or injuries—possible broken bones, lacerations requiring stitches, sprains, strains, cold/flu symptoms, and other less serious ailments—are triaged and treated in the most efficient manner possible. Patients are able to sit in treatment chairs, rather than having to put on a gown and be placed in an exam room with a bed and they are invited to wait for test results in a designated waiting area.

Location Information

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MedStar Harbor Hospital
3001 South Hanover St.
Baltimore, MD 21225