Billing and Insurance

Your Resources

Please Note

Your insurance information will be verified prior to or upon your arrival for services. Please provide any necessary authorizations and/or referrals at the time of service. If the insurance information, authorizations, or referrals are not provided at the time of service, you will be required to sign a financial responsibility form agreeing to pay for the services not covered or denied by your insurance.

If you are insured and undergoing a procedure, the Precertification/Preregistration Department will contact your insurance company prior to services being rendered to secure an estimate of your unmet deductibles and co-insurance amounts. You will then be contacted to make payment arrangements in advance of your procedure.

The final bill for remaining coinsurances and other balances will not be due until MedStar has received all payments from your insurance company. You will be billed a consolidated patient balance statement (hospital and physician). In addition, your insurance carrier(s) will send you statements (explanations of benefits) of their payments made to MedStar. These statements also outline any amount for which you may be responsible. Please call your insurance carrier or employer's benefits office for details about your insurance or benefit policy coverage.

If you do not have insurance, you will be notified by your Physician’s office and/or the Precertification/Preregistration Department of the estimated costs and you will be expected to make payment arrangements prior to the time of service.

If you have questions about what services are covered at MedStar Harbor Hospital, check with your health plan or your company's benefits office. They will have the most detailed information about your coverage.

Customer Support

Please read carefully as some of our billing numbers have changed.

Billing Inquiries

Effective March 22, 2021

For billing questions regarding hospital and professional fees call 410-933-4966 or 844-817-6087 from 8 a.m. to 6 p.m.

Enroll in the myMedStar Patient Portal

myMedStar lets you view summaries of your MedStar hospital stays or doctor visits, send secure email message to your MedStar healthcare providers, request medication refills, referrals, and more.

 

New Medicare Cards

In order to prevent fraud and fight identify theft, the Centers for Medicare & Medicaid Services removed Social Security Numbers from Medicare cards. New cards were mailed in April 2018.