Patient Representative

While you are a patient at MedStar Harbor Hospital, we want your stay to go smoothly. However, at times you may not understand what's happening, the staff may seem busy or you may not know the right person to address.

Our patient representative is someone you can turn to with questions, concerns or complaints you may have during your stay. To reach the patient representative, please call 410-350-3487.

How the patient representative can help you:

  • Answering questions you may have concerning policies and procedures
  • Assisting you in the resolution of any problems, special needs or concerns
  • Ensuring lines of communications remain open between you and hospital staff

Every effort will be made to acknowledge your concern and/or complaint within 48 hours. Our response to you, whether written or verbal, will be no later than seven days after your contacting us. If our investigation takes longer than seven days, we will contact you by mail or telephone with a tentative date of when you can expect our findings.

If your concern or complaint is not resolved to your satisfaction, MedStar MedStar Harbor Hospital has designated an internal group to convene to hear the complaint, direct any further investigation and render a decision about the complaint to you within 48 hours.

You have the right to file a complaint with the Department of Health and Mental Hygiene at 410-402-8015 if you have an issue about abuse, neglect or misappropriation of your property while a patient at MedStar MedStar Harbor Hospital. You do not have to file a complaint with the hospital prior to filing a complaint. If you have an issue that remains unresolved, you also can contact The Joint Commission at 1-800-994-6610.

Important Phone Numbers

Main Hospital

410-350-3200

TTY (for the deaf and hard of hearing)

1-800-201-7165

Patient Representative

410-350-3487

Patient Information

410-350-2200

Physician Referral

410-350-2563